FAQ
General Order Questions
We accepts the following:
Visa, MasterCard, American Express, Discover, PayPal, JCB, and Google Pay.
At this time, we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases.
If you see an error on the payment page, please try again. And if the same thing happens, please contact customer service for help via email at support@driveyetech.com.
You can find all of Driveye products on our site and Amazon store.
Once we ship your order, we'll also send you an email with your tracking number. You can also go to your Account page and click on the order you're interested in tracking. You'll find the order number next to each of the items that has shipped.
We are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Orders are processed and shipped Monday through Friday (excluding holidays) within 2–3 business days after order confirmation. Orders placed between Friday and Sunday will ship the following week.
We offer FREE shipping within the U.S. on all orders, excluding Hawaii, Alaska, and Puerto Rico.
Free shipping applies to Economy Ground shipping only.
Estimated Delivery Time in US: 5-12 business days
Estimated Delivery Time in EU: 8-14 business days
You may initiate a return within 30 days of receiving the item (excluding sale items). If more than 30 days have passed, we regret that we cannot process a return for you.
If you encounter issues with damaged or defective items, please report them to us immediately. We are committed to resolving the issue and expediting the process of replacing the item or initiating a return and refund.
We are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Warranty
DRIVEYE provides an 18-month warranty from the date of purchase for all original dash cams and accessories purchased on driveyetech.com.
Within the warranty period, if any product fails due to design flaws, material defects, or manufacturing issues, DRIVEYE will provide free repair or replacement service.
- Damage caused by misuse, negligence, or external forces (e.g., dropping, impact, water exposure);
- Repairs or modifications conducted by unauthorized service providers;
- Issues resulting from failure to follow the user manual for operation or maintenance;
- Cosmetic wear and tear such as scratches, discoloration, or stains from regular use;
- Products that are beyond the warranty period.
Contact DRIVEYE after-sales support and provide the following:
- Valid proof of purchase;
- Description of the issue;
- Photos or videos illustrating the defect;
Once the issue is verified, the service team will arrange the repair or replacement accordingly.
Repair: Typically completed within 7–14 business days after receiving the product (depending on the complexity of the issue).
Replacement: Once the issue is confirmed, the replacement will be processed within 5–7 business days.
Product Questions
A 4-channel dash camera system (Driveye D7 Series) utilizes four distinct lenses to provide comprehensive 360° perimeter monitoring. It simultaneously records what happens in front of your vehicle, behind it, and along both the left and right sides.
A 5-channel dash camera system (Driveye D9 Series) elevates your security by adding a fifth, dedicated interior-facing camera. This creates an all-in-one ecosystem that delivers complete exterior coverage alongside advanced, real-time cabin and back-seat monitoring.
Yes, all Driveye Dash Cams offer exceptional interior visibility tailored to your lifestyle:
- The Side Cameras feature a highly adjustable design that can be rotated up to 180°. This allows you to face them inward to monitor the driver and front passenger cabins, making it the perfect configuration for Uber, Lyft, and taxi drivers requiring flexible, on-the-fly recording.
- The 5-Channel (D9) Model includes an additional, dedicated rear-seat monitor camera equipped with 12 Infrared (IR) LEDs. This functions seamlessly as a high-tech "Baby & Passenger Monitor," capturing clear, pitch-black cabin footage without distracting the driver.
Every individual camera lens in the Driveye system is engineered with an ultra-wide field of view ranging from 140° to 170°. By overlapping these sweeping angles, the system captures expansive multi-lane traffic view patterns and pavement edges with minimal edge distortion.
Yes. When the multi-channel data streams are combined, the Driveye ecosystem provides a seamless, near-360° safety bubble around and inside your vehicle. It eliminates traditional blind spots, ensuring you have indisputable video evidence of any side impacts, door dings, or vandalism.
The front camera records in 4K Ultra HD, while the side and rear cameras record in Full HD 1080p, ensuring sharp and clear footage from every angle.
Every Driveye system comes with a FREE 128GB High-Endurance microSD card included right out of the box. Engineered specifically for continuous loop recording, this high-speed card ensures reliable performance. If you require extended storage archives, the system seamlessly supports upgrades to microSD cards up to 256GB.
Yes! Loop recording automatically overwrites the oldest footage every 3 minutes once the SD card is full, so you never run out of storage space.
When properly installed with our 24/7 Monitor Hardwire Kit, the dash cam includes a low-voltage protection feature that automatically shuts off before your battery drains too low.
Yes. Standard 12V cigarette lighter outlets lose power when the engine shuts off. One of the Parking Monitoring Hardware Kit is essential because it taps directly into a continuous power source from your vehicle's fuse box, safely funneling a steady, low-power current to the camera while the ignition is off.
Yes, our mobile app supports iOS and Android. Simply download it from the App Store or Google Play.
No, for safety reasons, it does not have a built-in lithium battery. Instead, it uses super capacitors, which are more heat-resistant and durable, ensuring reliable performance even in extreme temperatures ranging from -22'F to 158°F(-30'C to 70°C). This prevents over heating and extends the lifespan of the device.
The CPL (Circular Polarizer) filter reduces glare and reflections from car windows and dashboards, enhancing video clarity.
No. The dash cam records and functions normally without Wi-Fi. Wi-Fi is only needed when transferring videos or photos to the app. For better power efficiency and longer device lifespan, we recommend turning Wi-Fi off when not in use.
Driveye is designed for a straightforward DIY (Do-It-Yourself) installation. Every package includes a comprehensive installation toolkit complete with extended tucking cables, reliable 3M adhesive mounts, static windshield stickers, and an easy-to-follow, step-by-step guide. Most users can fully route the cables and configure the multi-camera system in under an hour without paying for professional automotive electrical work.