Refund policy

At DRIVEYE, your satisfaction is our top priority. We understand that sometimes things don't go as planned. Here is our return and refund policy to ensure your shopping experience is as smooth as possible:

You may initiate a return within 30 days of receiving the item (excluding sale items). If more than 30 days have passed, we regret that we cannot process a return for you.

To qualify for a return, your item must be unused and in the same condition as when you received it. Additionally, the item must be in its original packaging.

Please send an email to support@driveyetech.com and include the following information:

Order number
Reason for return

If the return qualifies, our support team will guide you through the remaining steps.

Important Notice:

Products sold at final sale prices are only eligible for refunds or exchanges due to quality issues.

Can I cancel my order?

You can cancel your order after placing it, but you must contact us immediately after deciding to cancel. We will confirm whether the order has already been shipped and handed over to the logistics service provider. If it has been shipped, the order cannot be canceled.

I received the wrong product—what should I do?

We sincerely apologize for the incorrect order you received.

Please contact us at support@driveyetech.com, and we will provide further instructions.

How do I exchange an item?

You may exchange purchased products within 30 days of receiving the goods (excluding discounted products). If you have purchased the goods more than 30 days ago, we regret that we cannot offer a refund or exchange.

To qualify for an exchange, the item must be unused and in the same condition as when you received it. Additionally, the item must remain in its original packaging.

To exchange an item or order, please contact us at support@driveyetech.com, and we will provide you with the correct return address.

Important Notice

Products sold at the final transaction price can only be refunded or exchanged due to quality issues.

Damaged or defective items

If you encounter issues with damaged or defective items, please report them to us immediately. We are committed to resolving the issue and expediting the process of replacing the item or initiating a return and refund.

Non-returnable items

Please note that sale items, customized products, and gift cards are non-returnable.

All return and exchange processes do not incur restocking fees.

Refund

After approving the refund process, we will initiate the refund once we receive the returned goods. Your payment will be refunded to your payment account within 1-7 business days. Please check to confirm the refund has been processed; if not, please contact us promptly to address the issue.

Note: For returns or exchanges not related to product quality, you will be responsible for the return shipping costs.